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Shopping Information

Important Ordering Information

Thank you for visiting Lowe's Zone Store.

The state of Indiana mandated a “Stay-at-Home” order, effective Wednesday, March 25th through April 7th. Our fulfillment center is located in Indiana, and as a result of this government order, we will be closing to all business considered non-essential until this order has lifted. However, the essential services provided to your company by Bensussen Deutsch & Associates have been exempted from state and federal emergency orders and we are proud to continue supporting our essential business. In doing so, a dedicated team is working hard to ensure your orders ship on time, in most cases within 48 hours. In the event we are unable to meet the 48-hour shipping SLA, we appreciate your understanding and trust that we will make every effort to deliver your order as quickly as possible under these difficult circumstances.

We would like to thank you for your service and dedication to keeping this country moving forward. We are proud to be supporting the amazing team at Lowe's Zone Store. Together we will get through this.

Should you have an essential order that requires special attention please contact us at CustomerSupport@LowesZoneStore.com and we will do our best to accommodate you.

As always, our commitment is to the health and safety of our employees, and we will continue to follow or exceed the guidelines of the CDC, state health departments and other appropriate governmental agencies.

If you place an order, you can check your order status via Order History here. Currently, we plan to re-open for normal operations on April 8th. Should something change, we will update this message.

Our wishes go out to you and your family to be safe and healthy through these challenging times.

Shopping Guide

How to Shop

Shopping is easy. Ordering is simple. Next to each of the items in our collection, you’ll see an “Add to Cart” button.

Add to Cart

To make a selection, enter the quantity you would like to order in the quantity box, then just click the “Add to Cart” button and the item(s) will be added to your cart.

You will see the shopping cart icon in the top right corner of your screen while you shop indicating your current selection.

You may click on this button at any time to view, modify or delete items from your shopping cart; or to place your order.

Product Search

If you are looking for a specific product, the top navigation bar has a quick search space where you may enter the product name or item number. For example, type in "cap" and you will be directed to a search results page which will picture all the caps available at Lowe’s Zone.

From that results page you may choose to add the item directly into your cart or you may click on any of the images to see additional information about the product. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the eStore, let us know! Email us at CustomerSupport@LowesZoneStore.com .

Inventory Availability

While shopping, you will see one of the following inventory status comments for each product with its availability. Below is a brief description of each:

  • In Stock:  The item you are requesting is currently in stock and available to ship.
  • Pre-order:  This item is available for advanced ordering and will ship upon receipt.
  • Discontinued:  The item you are requesting is out of stock and no longer available.
  • Backordered Items:  Any items that you order which exceed the available quantity will remain on order in a back ordered status. Please note that the back ordered portion of your order will ship to you in one shipment once they are all in stock. Shipping and handling charges are estimated on order total. If you have any questions regarding your back ordered items, please call 1-888-860-8802 (5am - 5pm PST / 8am - 8pm EST) to speak with a customer service representative.

Sizing Chart

  SM MD LG XL XX 3X 4X
Unisex/ Men's 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Ladies' 4-6 8-10 12-14 16-18      
Youth   8/9 10/12 14/16      

Safety

The products on this website have been tested to meet US regulatory requirements.

Ordering & Payment Options

Online Ordering

Purchases can be made online in a secure environment using the following methods of payment:

  • Visa
  • Mastercard
  • American Express
  • Gift Certificate

Gift Certificates

Lowe’s Zone Electronic Gift Certificates are immediately redeemable for merchandise online at LowesZoneStore.com, by phone at 1.888.860.8802 (Domestic & International calls) and at the Lowe’s Zone in Mooresville, North Carolina.

Lowe’s Zone Gift Certificate Terms and Conditions:

  • The value of the Electronic Gift Certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees at Lowe’s Zone.
  • Lowe’s Zone Electronic Gift Certificates are not redeemable for cash unless required by law, cannot be returned for a cash refund and cannot be used to make payments on any charge account.
  • Lowe’s Zone Electronic Gift Certificates are not redeemable at Lowe’s Home Improvement retail stores or at Lowes.com.
  • Lost or stolen Lowe’s Zone Gift Certificates will not be replaced, please keep this information secure.

To check your available balance please call 1.888.303.1175

Once you’ve finished shopping and verified that the correct items are in your cart, click the “Purchase” button to proceed to the checkout.

Offline Ordering

If you prefer, you may place your order offline via the phone or by fax.

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday - Friday, 5am - 5pm PST / 8am - 8pm EST Pacific

Toll free phone number:  1-888-860-8802

International phone number:  1-425-492-7669

Fax:  1-425-398-4346

Email:  CustomerSupport@LowesZoneStore.com

  • Payment Types: Credit card, gift certificate, money order or wire transfer
  • Recipient is responsible for any applicable duty, taxes & freight
  • Within 24 hours, you will be contacted with a custom shipping & handling quote for your required approval, before your International order ships
  • Call 1-425-492-7669 for details.

Sales Tax

We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Shopping Information

Domestic Shipping Rate Chart

Shipping charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping charge prior to the completion of your order. A minimum shipping charge of $7.95 applies to each shipment. If any items in your order exceed the available quantity, it will remain on your order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for these items at that time with a $7.95 shipping charge.

Upon Checkout

Upon Checkout, you will have the option to ship via next day, 2-day, or 3-day air. In order to ensure same day processing, your order must be placed by 12 pm PST/ 3 pm EST and you must select 'rush processing' during checkout. A rush processing fee will be applied to your order.

All Other International Orders
International shipping is available. Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fee's mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. BDA is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.

If you have any questions about expedited shipping and processing, please call customer service at 1-888-860-8802

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday - Friday, 5am - 5pm PST / 8am - 8pm EST

Toll free phone number:  1-888-860-8802

International phone number:  1-425-492-7669

Custom Orders:  1.864.590.6904

Email:  CustomerSupport@LowesZoneStore.com

Fax:  1-425-398-4346

Mailing Address:
c/o BDA
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072

We appreciate your business and hope that you will visit the Lowe's Zone Store again in the near future.

Satisfaction Guarantee

If you are not completely satisfied with your purchase for any reason, simply return the merchandise within 60 days of receipt for exchange or refund. Please refer to the Returns & Exchanges form included in your shipment or call 1.800.277.7477 for more details or email Returns@bdainc.com.

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