Unused products may be returned for refund but must be reported within 30 days after delivery, NO exceptions. Defective products can be returned for exchange for the same item or for a refund and must be reported within 30 days after delivery, NO exceptions.
Apparel can be exchanged for a different color or size or full refund within 30 days after delivery. Item must be unworn, unwashed, undamaged and unused with all original tags and packaging. We reserve the right to refuse a refund if the returned apparel does not fall within the previously listed criteria and will ask you to pay to have it returned to you.
It is the customer's responsibility to inspect and report any defects, shortages, returns or exchanges to BAMKO customer service within 30 days after delivery. All claims reported after the 30th day will not be honored, NO exceptions.
Please contact BAMKO beforehand to ensure your request is within the thirty days and the arrival time back to our distribution center is not counted against the time frame.
Shipping charges for the initial purchase are non-refundable.
Shipping charged for returns/exchanges are non-refundable regardless of circumstances. There are no exceptions in this regard. If you wish to return/exchange any of the merchandise under the policies listed above, the return/exchange merchandise shipping fees will need to be covered by the customer.
Shipping charges for orders that are deemed "undeliverable" by the shipping carrier are non-refundable. Please ensure correct "ship-to" address, as we do not modify shipping addresses in any way before they leave our distribution center.
Q: Who do I contact to return/exchange a product?
A: Use the Contact Us section or email firstname.lastname@example.org
and provide the following information: order number, product number, and reason for the return or exchange.
For an exchange, please indicate the product you would like to receive in exchange. When the information has been received and approved, our Customer Representative will process the return/exchange.
Note: Items where decoration logo or personalization has been selected will not be accepted for return or exchange.
Q: What if my shipment has been damaged during shipping?
A: All packages should be inspected at time of delivery. Noting the damages on the delivery receipt or refusing the shipment protects you from carrier negligence. Accepting a damaged package means you accept liability of the condition, so please notify us accordingly.
Q: What if my product is defective?
A: Most manufacturers require that defective items be reported through their Customer Support Services. Please contact email@example.com
upon delivery of the defective product to open a claim and the designated coordinator will report it to the manufacturer for resolution.